If I forget the password?
If you forget the password, please click the submenu “Forgot Password” and provide your email and you will get the password afterward.
What areas does Tele-Hospice app cover?
We provide the support in all over Bangladesh except face-to-face visit which is only in Dhaka available now.
What are the Terms & Conditions for this Service?
To read Terms & Condition of Tele-Hospice service.
What is the cancellation policy?
There is no cancellation procedure. It actually has an auto cancellation policy. If anyone does not pay subscription renewal charge, the subscription will be cancelled.
Can I migrate my current package from one service to another one? If yes then how can I do it?
Yes, definitely you can change your current service plan to upgrade or downgrade according to your need by clicking the sub menu “Tele-Hospice Package” in the application.
How can I renew the subscription?
After 30 days of subscription, you have to pay the fee to renew the subscription to continue the service.
Does the app cost?
No, it has no download fee. It only has a subscription fee.
Is it mandatory to have internet access to use the application?
Yes, you must have internet access to use the application.
Is it allowed to use the application using one patient ID and password in different android and web applications?
Yes. All family members can use the app using the same patient ID and password. It does not require any further subscription fee.
Is this application having any subscription fee & what is the payment procedure?
Yes, it has different subscription fees according to different packages ( Basic, Plus & Premium). You have to pay a subscription fee Tk.500 for Basic, Tk. 2000 for Plus & Tk.3000 for Premium category monthly through bKash, Credit Card and Bank account. Payment is always full in advance and no payment is refundable