F.A.Q

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F.A.Q2024-01-08T00:59:21+06:00
Is there any waiting charge in the ambulance service?2021-07-25T10:16:45+06:00

Yes, but it depends on the situation.

If I cancel the order before receiving the ambulance support, will my payment be refunded?2021-07-25T10:16:17+06:00

If you cancel the ambulance service before using it, then 1000 BDT will be deducted from the given charge and the rest will be refunded. 

If any instrument gets damaged, is there any repair cost for this?2021-07-25T10:09:28+06:00

The patient party will be responsible to check the instrument before rent and will provide an intact instrument. If any damage or fault is found after the return of the instrument, the Patient party must give the instrument repair cost determined by Hospice Bangladesh.

Is there any advance payment for medical instrument rent? Is it refundable?2021-07-25T10:08:38+06:00

Patients registered with Tele-Hospice Package (exclude Home Hospice Package) must give specific security money in advance for specific instruments determined by Hospice Bangladesh which is refundable.

Is there any home delivery service for instruments? Will it cost?2021-07-25T10:07:53+06:00

It depends on the availability of the delivery man. For home delivery of instruments, service charge along with transport charge will be added. 

What types of instruments are available for rent?2021-07-25T10:07:19+06:00

Different medical instruments are available for rent depending on the patient’s condition (e.g; Oxygen Cylinder, Oxygen Concentrator, Hospital Bed, Sucker Machine, Nebulizer etc.). Kindly visit our website for details.

If I cancel the order after payment will it be refunded?2021-07-25T10:06:34+06:00

If you cancel the order after submitting and payment, then 10% of the total charge will be deducted from the given charge and the rest will be refunded. But if you cancel the order after reaching the phlebotomist/sample collection man at Patient’s home, then no payment will be refunded/ have to pay the total bill.

Should I give payment in advance or after receiving lab support?2021-07-25T10:03:00+06:00

To enjoy this diagnostic support, you are required to make payment in full in advance through bKash, card & bank.

Does Hospice Bangladesh own any diagnostic center?2021-07-25T10:02:01+06:00

Hospice Bangladesh does not have any diagnostic center. It is up to the third-party Diagnostic Center to offer Lab services to you and it is up to you to accept such lab services.

Is there any warranty on the product?2021-07-25T10:00:29+06:00

It depends on the brand of the product.

If I found any defect can I get the payment back?2021-07-25T09:59:58+06:00

Goods sold are non-returnable and non-exchangeable unless there is clear indication that there was a manufacturing defect that is highlighted immediately during the delivery.

Is advance payment refundable?2021-07-25T09:59:15+06:00

No, Not refundable, considerable in special condition for which to talk with Hospice admin officer.

Can I pay cash on delivery?2021-07-25T09:58:35+06:00

No, you have to pay before delivery.

What is the payment method?2021-07-25T09:57:59+06:00

Payment will be made through Bkash, Roket, Debit or Credit card, online banking, Bank deposit and Cash. Details such as your credit card numbers and expiry date of the card would be required when you make the purchase. Hospice Bangladesh DO NOT store your card details. Our Payment partner is SSL Commerz. Kindly make your payment within 24 hours of order receipt, or the order may be cancelled. If you do not receive your payment confirmation, do drop us an email at hospicebangladesh@gmail.com

When will I get the product?2021-07-25T09:57:16+06:00

With advance full payment you have to confirm your order and then maximum 24 hour delivery time within Dhaka. 

How can I place an order/product?2021-07-25T09:56:17+06:00

You can request after registration through mobile application “ Tele-hospice” (Link:

Or through website( ) or contact with hospice admin officials (Contact: 09606788889)

What types of products are available in your e-Pharmacy2021-07-25T09:55:39+06:00

All types of medical instruments such as BP machine, Pulse oximeter, oxygen cylinder, oxygen concentrator, Nebulizer, sucker machine etc. 

If I forget the password?2021-07-25T09:51:22+06:00

If you forget the password, please click the submenu “Forgot Password” and provide your email and you will get the password afterward.

What areas does Tele-Hospice app cover?2021-07-25T09:50:30+06:00

We provide the support in all over Bangladesh except face-to-face visit which is only in Dhaka available now.

What are the Terms & Conditions for this Service?2021-07-25T09:49:27+06:00

To read Terms & Condition of Tele-Hospice service, please read it by visiting following link: www.hospicebangladesh.com/terms&conditions

What is the cancellation policy?2021-07-25T09:48:45+06:00

There is no cancellation procedure. It actually has an auto cancellation policy. If anyone does not pay subscription renewal charge, the subscription will be cancelled.

Can I migrate my current package from one service to another one? If yes then how can I do it?2021-07-25T09:46:44+06:00

Yes, definitely you can change your current service plan to upgrade or downgrade according to your need by clicking the sub menu “My Package” in the application. 

How can I renew the subscription?2021-07-25T09:46:02+06:00

After one month of subscription, you have to pay the fee to renew the subscription to continue the service.

Does the app cost?2021-07-25T09:45:26+06:00

No, it has no download fee. It only has a subscription fee.

Is it mandatory to have internet access to use the application?2021-07-25T09:44:16+06:00

Yes, you must have internet access to use the application.

Is it allowed to use the application using one patient ID and password in different android and web applications?2021-07-25T09:43:29+06:00

Yes. All family members can use the app using the same patient ID and password. It does not require any further subscription fee.

What are the differences between Basic, Plus & Premium categories?2021-07-25T09:42:48+06:00

To know details please follow the link www.hospicebangladesh.com/tele-hospice

Is this application having any subscription fee & what is the payment procedure?2021-07-25T09:42:00+06:00

Yes, it has different subscription fees according to different packages ( Basic, Plus & Premium). You have to pay a subscription fee Tk.500 for Basic, Tk. 1500 for Plus & Tk.3000 for Premium category monthly through bKash, Credit Card and Bank account. Payment is always full in advance and no payment is refundable after being paid once. 

How can we get a doctor in a video conference?2021-07-25T09:41:14+06:00

For this exclusive service, you have to make an appointment through the mobile application by clicking the sub menu bar “Video conference” or talk with the admin officer.

What services are provided?2021-07-25T09:40:15+06:00

It is a mixed of face to face & remote monitoring solution for home care patient including audio call to doctor, Video conference with doctor in special condition, regular follow up, able to see updated prescription, chat facility, Image upload, emergency doctor & nurses home visit, home lab support, instrument rents, Morphine dose and chemotherapy schedule monitoring system etc. Through mobile application and the ‘telephony’ service, we maintain constant contact with patients and their family members. In short, Tele-Hospice is the complete home care solution for a palliative patient.

Is this app suitable for all patients?2021-07-25T09:39:27+06:00

Patients suffering from different types of incurable or life limiting diseases such as cancer, stroke, end stage kidney disease, heart failure, liver disease, neurological disabilities etc. are called palliative patients. We only provide our support for those palliative patients to reduce the sufferings and maintain quality of life.

Why needs the Tele-Hospice app?2021-07-25T09:38:47+06:00

In Bangladesh, numbers of palliative patients are increasing day by day. Hospitals are overwhelming for acute care and often refuse care to these patients. As the number of patients is increasing, mechanisms that support home-based care need to be efficient. Nursing support at home is expensive for the long term. Therefore, Family members need efficient and cost-effective medical services to give comfort to their near and dear ones. Through this app, family members can provide best possible care to their near ones under the strong supervision of “Hospice Bangladesh Team”. By this app patients can benefit by avoiding frequent hospital readmission and all supports available at home.

Does Hospice Bangladesh provide support for COVID patients? If yes, what is the service?2021-07-25T09:38:09+06:00

Yes, we support Instrument rent and purchase support, video consultation, lab and ambulance support.

If a patient party wants to perform the covid test for a specific nurse or any medical professionals before visiting their patient, who will pay the charge?2021-07-25T09:32:21+06:00

In such cases the patient party will bear the charge.

Do you perform covid test of your medical professionals before visiting the non covid patient?2021-07-25T09:29:03+06:00

No, as we usually do not provide the same nurse/ doctors for covid patients.

Is it mandatory to provide COVID test of a patient before starting the service?2021-07-25T09:28:25+06:00

No, Not Mandatory.

How do I use my Promo code?2021-07-25T09:26:50+06:00

From Patient Portal.

Is advance payment refundable?2021-07-25T09:26:11+06:00

No , Not refundable, considerable in special condition for which you have to talk with the Hospice admin officer.

Is all payment advance?2021-07-25T09:24:13+06:00

Except for the home hospice package bill, all payment is advance that is before receiving the service. 

Can I pay in cash?2021-07-25T09:23:38+06:00
  1. Yes, At Hospice Bangladesh Office
What is the payment method?2021-07-25T09:23:06+06:00

Payment will be made through Bkash, Roket, Debit or Credit card, online banking, Bank deposit and Cash. Details such as your credit card numbers and expiry date of the card would be required when you make the purchase. Hospice Bangladesh DO NOT store your card details. Our Payment partner is SSL Commerz. Kindly make your payment within 24 hours of order receipt, or the order may be cancelled. If you do not receive your payment confirmation, do drop us an email at care@hospicebangladesh.com

When will I receive my invoice?2021-07-25T09:22:30+06:00

Except for the home hospice package bill, all invoices will be advanced that is before receiving the service. Home Hospice Package  bills can be weekly, monthly etc.

Can I cancel or change my appointment date/time?2021-07-25T09:21:31+06:00

If you cancel before assigning the professionals then 50% of total payment you will get back but after assigning no Payment is refundable. To change the date/time, talk with the admin officer.

How do I arrange my next visit?2021-07-25T09:20:56+06:00

With the same procedure as you have arranged for the first visit.

I was not satisfied with a Hospice professional’s performance. Can I reject him/her for future jobs?2021-07-25T09:17:46+06:00

Yes, you can. 

Will I still get charged if the nursing procedure fails (eg. NGT insertion, IV cannulation?)2021-07-25T09:16:40+06:00

 It is Negotiable. Usually you have to pay 50% of the total charge.

Can I dismiss the Hospice professionals earlier than stipulated booking time?2021-07-25T09:13:40+06:00

As our professionals have reserved their time to take up your case based on your stipulated booking time, we do not encourage dismissing them early to respect their time. In the case where you find the need to dismiss a hospice professionals before the stipulated end time of the session, please call our admin officer to seek their advice before sending the professionals away. This to protect you and our Hospice professionals, and prevent any misunderstandings. If you cancel before assigning the professionals then 50% of total payment you will get back but after assigning no Payment is refundable.

What if I need to extend the visit?2021-07-25T09:12:49+06:00

You have to talk with the hospice admin officer, payment will be according to the time.

Can I contact my assigned Hospice professionals?2021-07-25T09:12:05+06:00

We are unable to provide the personal phone numbers of our professionals. For urgent matters, please reach our helpline at 09606788889. They will assist in conveying your message to your assigned nurse/ doctors, and vice versa.

 

What happens when the Hospice professionals do not turn up on time?2021-07-25T09:11:27+06:00

Our Hospice professionals are advised to arrive 5-10 minutes before the assigned time slot for orientation by the family. However in the event that the professionals arrive late, you can contact our admin officer. Hospice officials will still be required to fulfil the full hours of service that was requested.

What happens if the Hospice professionals cancel on the job or do not show up?2021-07-25T09:10:56+06:00

After talking with the admin officer, you will get back your payment. 

How can I confirm the identity of my assigned Hospice professionals?2021-07-25T09:10:26+06:00

Upon assignment, we will provide you with the name of the professionals attending to you. All of our nurses/ doctors are required to carry their Basic Government approved certificate, Training certificate and National ID card or Birth Certificate or Passport No to the office which you can verify after talking  with the office. 

How will Hospice professionals get in touch?2021-07-25T09:08:12+06:00

Through the Mobile application.

Can I choose the same Hospice Professionals who have attended to the patient before?2021-07-25T09:06:44+06:00

Yes, but it depends on availability.

Can I request for a specific Hospice Professionals?2021-07-25T09:04:51+06:00

Yes, you can request for specific professionals but it depends on availability. You have to talk with the Admin officer.

How do I book a visit?2021-07-25T09:05:16+06:00

You can request after registration through mobile application “ Tele-hospice” (Link: Or through website( ) or contact with hospice admin officials (Contact: 09606788889)

Am I able to view the profile of Hospice professionals before engaging them?2021-07-25T08:54:56+06:00

Yes, Through mobile applications.

Can Hospice Pro do additional nursing procedures during Nurse Caregiving?2021-07-25T08:50:44+06:00

Definitely! However, do keep in mind that for cases extra charge will be applicable.

If an on-call nurse does more than one task will it cost the same?2021-07-25T08:47:21+06:00

It depends on what type of task he/she will do, it is negotiable.

In the case of an on-call nurse, how many hours will he / she be assigned for? If it exceeds what will be charge?2021-07-25T08:46:42+06:00

On call nurse will be assigned for one hour. If it exceeds then for next every hour extra charge will be added.

What are the on-demand services offered by Hospice Bangladesh?2021-07-25T07:52:32+06:00

 On-Call Nurse, Doctor House Call, Video Consultation, Allied Health, Medical Procedure, Home lab Support, e-Pharmacy, Ambulance, Medical Instruments Rent

How are the Hospice professionals assigned?2021-07-25T07:50:48+06:00

Hospice professionals are assigned based on the patient’s condition and requirements. For seriously ill patients an experienced nurse will be appointed according to doctor’s consultation. In normal cases, a nursing aide will be appointed according to requirements. It is of utmost importance to us to ensure that every patient receives quality care and care that suits his/her medical requirements.

If I want to cancel the Home Hospice Package , how will I do it? Is there any minimum time to let you know?2021-07-25T07:50:16+06:00

 To cancel the nursing support, you have to cancel at least with 24hr prior notice

If I am not satisfied with the support of any nurse, can I change? If yes, how?2021-07-25T07:49:26+06:00

Yes, you can change the nurse but it depends on availability. You have to talk with the Admin officer.

Does this initial consultation cost?2021-07-25T07:48:32+06:00

Yes, It will cost.

Is there any initial doctor consultation before starting the service? Will it be compulsory? Why do Hospice recommend the first doctor consultation?2021-07-25T07:47:20+06:00

Yes, Hospice Bangladesh recommends initial doctor consultation before starting service special nursing and Tele-Hospice to guide nurses and other medical professionals to provide best service for the patients. Its not compulsory but it is very necessary to provide good quality service for patients.

What is the difference between nurse and nursing aid?2021-07-25T07:44:24+06:00

Their job responsibilities are same but Nurses are more experienced and capable of handling seriously ill patients whereas nursing aid are less experienced

Is there any agreement before beginning service? If yes , how will it be signed or completed?2021-07-25T07:43:29+06:00

Yes, before starting the service an agreement for both parties will be signed through online or through direct physical meeting

In case of nursing care, what is his/her assigned duty?2021-07-25T07:41:46+06:00

 Nurse will do any patient oriented activities such as feeding, regular vitals check, medicine administration, patient bath, dress change, diaper change etc (NB: Nurse will not do unassigned job such as dress cleaning, room cleaning, cooking food etc)

If I am not sure how can I choose a package for my patient?2021-07-25T07:39:50+06:00

Talk with office admin officials on 09606788889

How can a patient be registered?2021-07-25T06:29:05+06:00

You can register through Tele-Hospice – Apps on Google Play Or through Patient Portal https://app.hospice bangladesh.com  or contact with hospice admin officials on 09606788889

Is your service available for all patients or for any specific group?2021-07-25T06:17:27+06:00

Yes we provide support to those who need it. But our home care nursing support is specially for palliative patients(Patients suffering from different types of incurable or life limiting diseases such as cancer, stroke, end stage kidney disease, heart failure, liver disease, neurological disabilities etc.)

If a patient needs an on-call nurse , on call-doctor visit at home, will it cost?2021-07-25T06:16:28+06:00

Yes, each on-demand service you have to pay the charge.

What are the service charge for different category2021-07-25T06:00:52+06:00

For charge visit following link: https://hospicebangladesh.com/service-charges/

Is there any doctor visit included in the above packages?2021-07-25T05:59:09+06:00

No, there is no face-face visit included. Every month one Video-Consultation with our experienced Palliative Care physician is included in the Home Hospice Package.

What are the features offered in different Home Hospice Packages?2021-07-25T05:58:10+06:00

To know about the features kindly visit following link: https://hospicebangladesh.com/care-home

What are the services offered in Home Hospice Package?2021-07-25T05:46:16+06:00

There are different  categories of service  in Home Hospice Package: 

  1. Hospice Basic Package, 
  2. Hospice Plus Package,  
  3. Hospice Pro Package  &
  4. Hospice Premium Package.
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