- Ambulance Support
- Billing
- Cancellation
- COVID-19
- e-Pharmacy
- Home Hospice Package
- Home Lab Support
- Medical Instrument Rent
- On-Demand Service
- Telehospice
Yes, but it depends on the situation.
If you cancel the ambulance service before using it, then 1000 BDT will be deducted from the given charge and the rest will be refunded.
The patient party will be responsible to check the instrument before rent and will provide an intact instrument. If any damage or fault is found after the return of the instrument, the Patient party must give the instrument repair cost determined by Hospice Bangladesh.
Patients registered with Tele-Hospice Package (exclude Home Hospice Package) must give specific security money in advance for specific instruments determined by Hospice Bangladesh which is refundable.
It depends on the availability of the delivery man. For home delivery of instruments, service charge along with transport charge will be added.
Different medical instruments are available for rent depending on the patient’s condition (e.g; Oxygen Cylinder, Oxygen Concentrator, Hospital Bed, Sucker Machine, Nebulizer etc.). Kindly visit our website for details.
If you cancel the order after submitting and payment, then 10% of the total charge will be deducted from the given charge and the rest will be refunded. But if you cancel the order after reaching the phlebotomist/sample collection man at Patient’s home, then no payment will be refunded/ have to pay the total bill.
To enjoy this diagnostic support, you are required to make payment in full in advance through bKash, card & bank.
Hospice Bangladesh does not have any diagnostic center. It is up to the third-party Diagnostic Center to offer Lab services to you and it is up to you to accept such lab services.
It depends on the brand of the product.
Goods sold are non-returnable and non-exchangeable unless there is clear indication that there was a manufacturing defect that is highlighted immediately during the delivery.
No, Not refundable, considerable in special condition for which to talk with Hospice admin officer.
No, you have to pay before delivery.
Payment will be made through Bkash, Roket, Debit or Credit card, online banking, Bank deposit and Cash. Details such as your credit card numbers and expiry date of the card would be required when you make the purchase. Hospice Bangladesh DO NOT store your card details. Our Payment partner is SSL Commerz. Kindly make your payment within 24 hours of order receipt, or the order may be cancelled. If you do not receive your payment confirmation, do drop us an email at hospicebangladesh@gmail.com
With advance full payment you have to confirm your order and then maximum 24 hour delivery time within Dhaka.
You can request after registration through mobile application “ Tele-hospice” (Link:
Or through website( ) or contact with hospice admin officials (Contact: 09606788889)
All types of medical instruments such as BP machine, Pulse oximeter, oxygen cylinder, oxygen concentrator, Nebulizer, sucker machine etc.
If you forget the password, please click the submenu “Forgot Password” and provide your email and you will get the password afterward.
We provide the support in all over Bangladesh except face-to-face visit which is only in Dhaka available now.
To read Terms & Condition of Tele-Hospice service, please read it by visiting following link: www.hospicebangladesh.com/terms&conditions
There is no cancellation procedure. It actually has an auto cancellation policy. If anyone does not pay subscription renewal charge, the subscription will be cancelled.
Yes, definitely you can change your current service plan to upgrade or downgrade according to your need by clicking the sub menu “My Package” in the application.
After one month of subscription, you have to pay the fee to renew the subscription to continue the service.
No, it has no download fee. It only has a subscription fee.
Yes, you must have internet access to use the application.
Yes. All family members can use the app using the same patient ID and password. It does not require any further subscription fee.
To know details please follow the link www.hospicebangladesh.com/tele-hospice
Yes, it has different subscription fees according to different packages ( Basic, Plus & Premium). You have to pay a subscription fee Tk.500 for Basic, Tk. 1500 for Plus & Tk.3000 for Premium category monthly through bKash, Credit Card and Bank account. Payment is always full in advance and no payment is refundable after being paid once.
For this exclusive service, you have to make an appointment through the mobile application by clicking the sub menu bar “Video conference” or talk with the admin officer.
It is a mixed of face to face & remote monitoring solution for home care patient including audio call to doctor, Video conference with doctor in special condition, regular follow up, able to see updated prescription, chat facility, Image upload, emergency doctor & nurses home visit, home lab support, instrument rents, Morphine dose and chemotherapy schedule monitoring system etc. Through mobile application and the ‘telephony’ service, we maintain constant contact with patients and their family members. In short, Tele-Hospice is the complete home care solution for a palliative patient.
Patients suffering from different types of incurable or life limiting diseases such as cancer, stroke, end stage kidney disease, heart failure, liver disease, neurological disabilities etc. are called palliative patients. We only provide our support for those palliative patients to reduce the sufferings and maintain quality of life.
In Bangladesh, numbers of palliative patients are increasing day by day. Hospitals are overwhelming for acute care and often refuse care to these patients. As the number of patients is increasing, mechanisms that support home-based care need to be efficient. Nursing support at home is expensive for the long term. Therefore, Family members need efficient and cost-effective medical services to give comfort to their near and dear ones. Through this app, family members can provide best possible care to their near ones under the strong supervision of “Hospice Bangladesh Team”. By this app patients can benefit by avoiding frequent hospital readmission and all supports available at home.
Yes, we support Instrument rent and purchase support, video consultation, lab and ambulance support.
In such cases the patient party will bear the charge.
No, as we usually do not provide the same nurse/ doctors for covid patients.
No, Not Mandatory.
No , Not refundable, considerable in special condition for which you have to talk with the Hospice admin officer.
Except for the home hospice package bill, all payment is advance that is before receiving the service.
Payment will be made through Bkash, Roket, Debit or Credit card, online banking, Bank deposit and Cash. Details such as your credit card numbers and expiry date of the card would be required when you make the purchase. Hospice Bangladesh DO NOT store your card details. Our Payment partner is SSL Commerz. Kindly make your payment within 24 hours of order receipt, or the order may be cancelled. If you do not receive your payment confirmation, do drop us an email at care@hospicebangladesh.com
Except for the home hospice package bill, all invoices will be advanced that is before receiving the service. Home Hospice Package bills can be weekly, monthly etc.
If you cancel before assigning the professionals then 50% of total payment you will get back but after assigning no Payment is refundable. To change the date/time, talk with the admin officer.
With the same procedure as you have arranged for the first visit.
I was not satisfied with a Hospice professional’s performance. Can I reject him/her for future jobs?
Yes, you can.
It is Negotiable. Usually you have to pay 50% of the total charge.
As our professionals have reserved their time to take up your case based on your stipulated booking time, we do not encourage dismissing them early to respect their time. In the case where you find the need to dismiss a hospice professionals before the stipulated end time of the session, please call our admin officer to seek their advice before sending the professionals away. This to protect you and our Hospice professionals, and prevent any misunderstandings. If you cancel before assigning the professionals then 50% of total payment you will get back but after assigning no Payment is refundable.
You have to talk with the hospice admin officer, payment will be according to the time.
We are unable to provide the personal phone numbers of our professionals. For urgent matters, please reach our helpline at 09606788889. They will assist in conveying your message to your assigned nurse/ doctors, and vice versa.
Our Hospice professionals are advised to arrive 5-10 minutes before the assigned time slot for orientation by the family. However in the event that the professionals arrive late, you can contact our admin officer. Hospice officials will still be required to fulfil the full hours of service that was requested.
After talking with the admin officer, you will get back your payment.
Upon assignment, we will provide you with the name of the professionals attending to you. All of our nurses/ doctors are required to carry their Basic Government approved certificate, Training certificate and National ID card or Birth Certificate or Passport No to the office which you can verify after talking with the office.
Through the Mobile application.
Yes, but it depends on availability.
Yes, you can request for specific professionals but it depends on availability. You have to talk with the Admin officer.
You can request after registration through mobile application “ Tele-hospice” (Link: Or through website( ) or contact with hospice admin officials (Contact: 09606788889)
Yes, Through mobile applications.
Definitely! However, do keep in mind that for cases extra charge will be applicable.
It depends on what type of task he/she will do, it is negotiable.
On call nurse will be assigned for one hour. If it exceeds then for next every hour extra charge will be added.
On-Call Nurse, Doctor House Call, Video Consultation, Allied Health, Medical Procedure, Home lab Support, e-Pharmacy, Ambulance, Medical Instruments Rent
Hospice professionals are assigned based on the patient’s condition and requirements. For seriously ill patients an experienced nurse will be appointed according to doctor’s consultation. In normal cases, a nursing aide will be appointed according to requirements. It is of utmost importance to us to ensure that every patient receives quality care and care that suits his/her medical requirements.
To cancel the nursing support, you have to cancel at least with 24hr prior notice
Yes, you can change the nurse but it depends on availability. You have to talk with the Admin officer.
Yes, Hospice Bangladesh recommends initial doctor consultation before starting service special nursing and Tele-Hospice to guide nurses and other medical professionals to provide best service for the patients. Its not compulsory but it is very necessary to provide good quality service for patients.
Their job responsibilities are same but Nurses are more experienced and capable of handling seriously ill patients whereas nursing aid are less experienced
Yes, before starting the service an agreement for both parties will be signed through online or through direct physical meeting
Nurse will do any patient oriented activities such as feeding, regular vitals check, medicine administration, patient bath, dress change, diaper change etc (NB: Nurse will not do unassigned job such as dress cleaning, room cleaning, cooking food etc)
Talk with office admin officials on 09606788889
You can register through Tele-Hospice – Apps on Google Play Or through Patient Portal https://app.hospice bangladesh.com or contact with hospice admin officials on 09606788889
Yes we provide support to those who need it. But our home care nursing support is specially for palliative patients(Patients suffering from different types of incurable or life limiting diseases such as cancer, stroke, end stage kidney disease, heart failure, liver disease, neurological disabilities etc.)
Yes, each on-demand service you have to pay the charge.
For charge visit following link: https://hospicebangladesh.com/service-charges/
No, there is no face-face visit included. Every month one Video-Consultation with our experienced Palliative Care physician is included in the Home Hospice Package.
To know about the features kindly visit following link: https://hospicebangladesh.com/care-home
There are different categories of service in Home Hospice Package:
- Hospice Basic Package,
- Hospice Plus Package,
- Hospice Pro Package &
- Hospice Premium Package.