Frequent Asked Question
In Bangladesh, numbers of palliative patients are increasing day by day. Hospitals are overwhelming for acute care and often refuse care to these patients. As the number of patients is increasing, mechanisms that support home-based care need to be efficient. Nursing support at home is expensive for long term. Therefore, Family members need efficient and cost-effective medical services to give comfort to their near and dear ones. Through this app, family member can provide best possible care to their near ones under the strong supervision of “Hospice Bangladesh Team”. By this app patient can benefited by avoid frequent hospital readmission and all supports available at home.
Patients suffering from different types of incurable or life limiting diseases such as cancer, stroke, end stage kidney disease, heart failure, liver disease, neurological disabilities etc. are called palliative patient. We only provide our support for those palliative patients to reduce the sufferings and maintain quality of life.
It is a mixed of face to face & remote monitoring solution for home care patient including audio call to doctor, Video conference with doctor in special condition, regular follow up, able to see updated prescription, chat facility, Image upload, emergency doctor & nurses home visit, home lab support, instrument rents, Morphine dose and chemotherapy schedule monitoring system etc. Through mobile application and the ‘telephony’ service, we maintain constant contact with patients and their family members. In short, Tele-Hospice is the complete home care solution for a palliative patient.
For this exclusive service, you have to make an appointment through the mobile application by clicking sub menu bar “Video conference”.
Yes, it has different subscription fee according to different package (Free, Basic, Plus & Premium).You have to pay subscription fee Tk.500 for Basic, Tk. 1500 for Plus & Tk.3000 for Premium category monthly through bKash, Credit Card and Bank account.
Payment is always full in advance and no payment is refundable after paid once.
To know details please follow the link www.hospicebangladesh.com/tele-hospice
Yes. All family members can use the app using same patient ID and password. It does not require any further subscription fee.
Yes, you must have internet access to use the application.
No, it has no download fee. It only has subscription fee.
After one month of subscription, you have to pay the fee to renew the subscription to continue the service.
Yes, definitely you can change your current service plan to upgrade or downgrade according to your need by click sub menu “My Plan” in the application.
There is no cancellation procedure. It has actually auto cancellation policy. If anyone does not pay subscription renewal charge, the subscription will be cancelled.
We provide the support in all over Bangladesh except face-to-face visit which is only in Dhaka available now.
If you forget password, please click sub menu “Forgot Password” and provide your email and you will get the password afterward.
Home care Nursing support, Nursing Aid support, Palliative Care Doctor , Consultant visit, Physiotherapist, Nutritionist, Tele-Hospice, e-Pharmacy, Home Lab support, Ambulance support etc.
For charge visit following link: https://hospicebangladesh.com/service-charges/
Yes we provide support who need it. But our home care nursing support is specially for palliative patients(Patients suffering from different types of incurable or life limiting diseases such as cancer, stroke, end stage kidney disease, heart failure, liver disease, neurological disabilities etc.)
You can register through mobile application Tele-Hospice Or through web application or contact with hospice admin 09606788889.
Talk with office admin officials 09606-788889.
Nurse will do any patient oriented activities such as feeding, regular vitals check, medicine administration, patient bath, dress change, diaper change etc (NB: Nurse will not do unassigned job such as dress cleaning, room cleaning, cooking food etc)
Yes, before starting the service an agreement for both parties will be signed through online or through direct physical meeting.
On call nurse will be assigned for one hour. If it exceeds then for next every hour extra charge will be added.
It depends on what type of task he/she will do, it is negotiable.
Their job responsibilities are same but Nurses are more experienced and capable of handling seriously ill patients whereas nursing aid are less experienced.
Yes, A home care patient can get the mobile application support but it’s charge for home care patient are subsided with minimum charge.
Yes, Hospice Bangladesh recommends initial doctor consultation before starting service special nursing and tele-hospice to guide nurse and other medical professionals to provide best service for the patients. Its not compulsory but it is very necessary to prove a good quality service for patients
Yes, It will cost.
Yes, you can change the nurse but it depends on availability. You have to talk with Admin officer.
To cancel the nursing support, you have to cancel at least with 24hr prior notice
Talk with hospice admin to cancel or change the schedule.
Hospice professionals are assigned based on the patient’s condition and requirements. For seriously ill patient experienced nurse will be appointed according to doctor’s consultation. In normal case, nursing aid will be appointed according to requirements. It is of utmost importance to us to ensure that every patient receives quality care and care that suits his/her medical requirements.
Definitely! However, do keep in mind that for cases extra charge will be applicable.
Yes, Through mobile application.
You can request after registration through mobile application Tele-Hospice Or through web application or contact with hospice admin officials 09606788889
Yes, you can request for specific professionals but it depends on availability. You have to talk with Admin officer.
Yes, but it depends on availability.
Through the Mobile application.
Upon assignment, we will provide you with the name of the professionals attending to you. All of our nurses/ doctors are required to carry their Basic Government approved certificate, Training certificate and National ID card or Birth Certificate or Passport No to office which you can verify after talking with office.
After talk with admin officer, you will get back your payment.
Our Hospice professionals are advised to arrive 5-10 minutes before the assigned time slot for orientation by the family. However in the event that the professionals arrives late, you can contact our admin officer. Hospice officials will still be required to fulfil the full hours of service that was requested.
We are unable to provide the personal phone numbers of our professionals. For urgent matters, please reach our helpline at 09606788889. They will assist in conveying your message to your assigned nurse/ doctors, and vice versa.
You have to talk with hospice admin officer, payment will be according to the time.
As our professionals have reserved their time to take up your case based on your stipulated booking time, we do not encourage dismissing them early to respect their time.
In the case where you find the need to dismiss a hospice professionals before the stipulated end time of the session, please call our admin officer to seek their advice before sending the professionals away. This to protect you and our Hospice professionals, and prevent any misunderstandings.
If you cancel before assigning the professionals then 50% of total payment you will get back but after assigning no Payment is refundable.
It is Negotiable. Usually you have to pay 50% of total charge.
I was not satisfied with a Hospice professional’s performance. Can I reject him/her for future jobs?
Yes, you can.
With same procedure as you have arranged for first visit.
If you cancel before assigning the professionals then 50% of total payment you will get back but after assigning no Payment is refundable. To change talk with admin officer.
Except home care bill, all invoice will be advance that is before receiving the service. Home care bill can be weekly, monthly etc.
Payment will be made through bKash, Roket, Debit or Credit card, online banking, Bank deposit and Cash. Details such as your credit card numbers and expiry date of the card would be required when you make the purchase. Hospice Bangladesh DO NOT store your card details.
Our Payment partner is SSL Commerz.
Kindly make your payment within 24 hours of order receipt, or the order may be cancelled. If you do not receive your payment confirmation, do drop us an email at hospicebangladesh@gmail.com
Yes, At Hospice Bangladesh Office.
Except home care bill, all payment is advance that is before receiving the service.
No , Not refundable, considerable in special condition for which talk with Hospice admin officer.
No, Not Mandatory.
No as we usually do not provide same nurse/ doctors for covid patients.
In such case patient party will bear the charge.
Instrument rent and purchase support, video consultation, lab and ambulance support.